Contact
Contact
There is one inbox. It is read by a person, not a ticket robot, so a little detail in your first message usually saves a round trip.
How long a reply takes
Expect an answer within two to three business days, and often sooner. There is no on-call rota and no service-level agreement behind that number — it is one person reading mail between other work. Messages about a download that is broken for everyone get looked at first.
Reporting a bug
Include as much of this as you have:
- the link you pasted, and which platform it was from;
- what you expected and what happened instead;
- the error text or code the page showed — "busy" means the download slots were full, which is a limit rather than a fault;
- the date and time in UTC, plus your browser and operating system.
If a specific video fails while others on the same site work, it is usually the video — private, deleted, age-restricted or region-locked at the source — and we cannot get past that.
Copyright problems
Do not send copyright complaints here as a general message. Use the DMCA / copyright process, which lists the elements a notice needs and the subject line to use. A complete notice gets acted on; an incomplete one has to be sent back.
Abuse, security and privacy
For a security report, describe the issue and how to reproduce it before posting it publicly anywhere. For a privacy question, say what you are asking about — almost everything the service touches is deleted within the same request, which the privacy policy documents in full.
What we cannot help with
Removing a video from YouTube, TikTok or anywhere else — that has to go to the platform or the uploader. Unblocking private or paid content. Recovering a file you downloaded and then deleted. Requests to lift the concurrency limit for automated use, which the terms do not allow.